SupportPal

SupportPal is a PHP-based help desk and customer support platform that integrates billing automation directly into your workflow. It lets you manage tickets, knowledge bases, and invoices from a single interface, reducing the need to jump between separate tools. The software is designed to be fully self-hosted, giving you full control over your data.

The platform includes multilingual support, custom ticket fields, SLA management, and powerful automation rules. It integrates with payment gateways like PayPal and Stripe, and connects to external systems via its REST API. SupportPal runs on any server with PHP and MySQL, supporting both Linux and Windows environments. Its frontend leverages modern JavaScript for a responsive user experience.

SupportPal is ideal for small to medium businesses and hosting providers who need a customizable, on-premise support system. The Community edition is free and open source under GPL, while premium licenses add advanced features like phone support and enterprise modules. It powers thousands of organizations worldwide.