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Request Tracker
Request Tracker is an open source ticketing system used by organizations worldwide to manage help desk requests, workflows, and IT service processes.
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About Request Tracker
Request Tracker, often called RT, is a battle-tested ticketing system built for tracking and managing requests. It handles everything from IT help desk tickets to complex workflow coordination across teams. RT organizes incoming requests into queues, assigns them to staff, and keeps a complete history of every interaction, making it easier to stay on top of support obligations.
RT runs on Linux and integrates with email, LDAP, and databases like MySQL and PostgreSQL. It supports custom fields, automated ticket routing via Scrips, and a REST API for connecting with other tools. Best Practical, the company behind RT, also offers a hosted version called RT Cloud for organizations that prefer not to self-host.
This tool is especially popular with universities, open source projects, and IT departments that need a reliable, no-nonsense system. RT is released under the GNU General Public License, so you can deploy it freely and modify the code to fit your needs.
RT runs on Linux and integrates with email, LDAP, and databases like MySQL and PostgreSQL. It supports custom fields, automated ticket routing via Scrips, and a REST API for connecting with other tools. Best Practical, the company behind RT, also offers a hosted version called RT Cloud for organizations that prefer not to self-host.
This tool is especially popular with universities, open source projects, and IT departments that need a reliable, no-nonsense system. RT is released under the GNU General Public License, so you can deploy it freely and modify the code to fit your needs.
Billing & Automation
Quick Facts
- Pricing
- Open Source
- License
- Open Source
- Platform
- Linux
- Version
- 5.0.5
- Developer
- Best Practical Solutions, LLC
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