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Libredesk
An open source customer support desk and ticketing system with a focus on simplicity and self-hosting.
About Libredesk
Libredesk is a lightweight, open source customer support platform designed for teams that want to manage tickets without the overhead of bloated enterprise tools. It handles incoming emails, web forms, and API submissions, converting them into organized tickets with statuses, priorities, and assignments. The interface is clean and fast, built with a modern web stack.
Built on Go and Vue.js, Libredesk uses SQLite or PostgreSQL for storage and includes features like canned responses, collision detection to prevent duplicate replies, and a built-in knowledge base. It integrates with SMTP for email piping and supports webhooks for external automation. The project was created by Abhinav Saxena and is maintained as a community-driven tool.
Libredesk is best suited for small to medium teams who want full control over their support data. It is released under the AGPLv3 license, making it free to self-host and modify. The project is still in early development but already functional for basic support workflows.
Built on Go and Vue.js, Libredesk uses SQLite or PostgreSQL for storage and includes features like canned responses, collision detection to prevent duplicate replies, and a built-in knowledge base. It integrates with SMTP for email piping and supports webhooks for external automation. The project was created by Abhinav Saxena and is maintained as a community-driven tool.
Libredesk is best suited for small to medium teams who want full control over their support data. It is released under the AGPLv3 license, making it free to self-host and modify. The project is still in early development but already functional for basic support workflows.
Billing & Automation
Quick Facts
- Pricing
- Free
- License
- Open Source
- Platform
- Linux
- Version
- 0.1.0
- Developer
- Abhinav Saxena