Jitbit Helpdesk

Jitbit Helpdesk is a support ticket tracking application that started development in 2007 and runs on both Windows and Linux servers. It includes a billing automation module that lets you generate invoices and charge credit cards directly from resolved tickets. The software supports multi-brand helpdesks, knowledge bases, and a REST API for custom integrations.

The billing automation features connect with payment gateways like Stripe, PayPal, and Authorize.net. You can configure automated invoice generation based on ticket categories or service-level agreements. It also handles recurring invoicing, payment receipts, and overdue reminders. Jitbit runs using ASP.NET on Windows or via Mono on Linux, with databases supported on Microsoft SQL Server or MySQL.

The company behind Jitbit is a small private firm based in the UK, and the software is sold under a per-agent proprietary license with a free 30-day trial. It is aimed at small to medium-sized businesses that want to keep support and billing in one system without needing a full PSA or ERP solution.