HostGator Reviews & Pricing

About HostGator

HostGator is one of the world's most recognizable web hosting brands, known by its friendly blue alligator mascot and serving millions of domains since 2002. Founded by Brent Oxley while still a student at Florida Atlantic University, HostGator grew from a dorm-room project into a hosting giant.

Now part of the Newfold Digital family, HostGator offers shared hosting, cloud hosting, WordPress hosting, VPS, dedicated servers, reseller hosting, and a drag-and-drop website builder (Gator Builder). Their shared plans feature unmetered bandwidth, free SSL, one-click WordPress installs, and a generous 45-day money-back guarantee.

HostGator is especially popular with first-time website owners and small businesses due to its straightforward pricing, extensive knowledge base, and 24/7 support via phone, live chat, and email. Their Provo, Utah data center serves customers across North and South America.

Shared Dedicated Cloud VPS Reseller WordPress Windows Hosting Linux Hosting Website Builder United States India

HostGator Blog Support Portal Status Page

Data Centers

Provo, UT, United States (US)

Quick Facts

Founded: 2002
Team Size: 500+
Headquarters: Houston, TX, USA
Support Hours: 24/7

Support Channels

Live Chat Phone Email Ticket

99.90% Uptime SLA

45-day Money-Back

Included Free

SSL Migration Domain

Contact

support@hostgator.com

Features & Technology

Control Panels

cPanel
Plesk
DirectAdmin
WHM

Performance

CloudLinux
LiteSpeed
SSD Storage
NVMe
DDoS Protection
Multiple Data Centers

Development

SSH Access
Git Integration
Node.js Support
Python Support
Staging Environment

Specialized

WordPress Optimized
WooCommerce Optimized
Managed Services
White-Label Reseller
Free Backups

Rating Breakdown

5

0

4

0

3

0

2

0

1

Category Ratings

Support 1.0/5

Uptime 1.0/5

Value 2.0/5

Reviews (1)

Newest Highest Lowest

1/5

Absolute disaster. Lost data and blamed me for it.

Right, where do I start. I had a client site on HostGator's shared hosting for two years. It was fine at first, nothing special but it worked. Then things went downhill fast.

In March their server had a hardware failure. Normal enough, these things happen. What is NOT normal is losing three days of data because their "daily backups" turned out to be weekly at best. When I opened a ticket about it, they told me it was my responsibility to maintain my own backups. Which, fair enough in principle, but do not advertise daily backups if you are not doing them.

Support wait times got worse and worse. I am talking 45 minutes in a live chat queue, then getting disconnected and having to start over. The agents copy and paste from a knowledge base and cannot deviate from their scripts.

Site speed was terrible too. I ran the same WordPress install on a $5 VPS elsewhere and it was literally 3x faster.

EWG (Endurance Web Group, now Newfold Digital) bought HostGator years ago and gutted everything that made it decent. The brand name is all that is left. Avoid.

HostGator